I have to confess that I am both excited and full of trepidation for the launch of Stratiam this week. Today is the culmination of nine months of hard work by the Intergence team. We have taken soundings from our customers, CIO’s and Industry experts – and built a visualisation platform designed to reconnect CIO’s with the digital user.
Improve IT Performance
Stratiam is built to give you clarity into the new digital world of Cloud and applications, by offering unparalleled insight into IT performance and the customer’s digital experience.
Improve IT performance and the digital experience
IT performance and the user’s digital experience are intrinsically linked to one another in my view. Of course ‘performance’ is a word we hear all the time – not least during the Olympic and Para-Olympic summer that we have all been enjoying.
It won’t have escaped anybody’s attention that our British cycling team is rather good. But that hasn’t always been the case. A lot of the credit for this has to go to Sir Dave Brailsford, who managed to turn a very sub optimal team into world champions, stating:
“it’s no fluke that we went from one gold medal in 76 years in Sydney, to 8 golds in Beijing”.
Much of the team’s success has been attributed to Brailsford’s “aggregation of marginal gains”. But, in fact much credit is also owed to three other crucial factors.
Audit, Strategise, Analyse
First things first, to advance and improve you must fully understand the status quo. Beginning with an assessment of “where are we now?” you can start by mapping out any gaps in performance and identify areas that need to be enhanced.
Of course, a clearly defined strategy is the cornerstone to any successful undertaking – be it an Olympic cycling race or a digital transformation project. So once you’ve completed an audit of your current situation, you can then shape a strategy to fit your specific goals and objectives. This must be articulated and agreed at all levels of the team.
Lastly, only by obsessively focusing on monitoring progress through advanced analytics, can you ensure that you’re on track to meet your targets.
Auditing, strategy and analysis are just as critical in business as they are in sport – and they form the cornerstone of our methodology at Intergence.
For us, any good digital strategy is focused on gaining market share, improving shareholder returns and enhancing customer satisfaction. The last of these is probably the most important. After all, satisfied internal and external customers will undoubtedly lead to increased sales and profitability, and, as your satisfied consumer base grows you will inevitably see a rise in market share.
This sounds like a given, but all too often the customer’s experience is overlooked – or at least not looked into enough.
The rise of digital apps and the “star process” has meant that we are now able to see quite quickly how well an app is performing. The majority of us who access digital content every day, are faced with a wide range of online experiences – some are excellent, seamless, intuitive, while others are aggravating and off-putting. It is probably also fair to say that we only ever remember the really good and bad sites.
Improving IT performance for better customer experience
Providing your internal customers with an excellent user experience is an added challenge for CIO’s. There are so many “moving parts” within an organisation’s IT environment, which every application (and there are an ever increasing number) must work with and traverse across.
There are also multiple different departments, technologies and silos of data that must be allied with each other, as well as with all new and existing applications.
In many respects CIO’s have too much data to deal with. So trying to manage and make sense of the above has historically been very tricky. It’s a juggling act – where CIOs must deal with multiple databases, applications and departments all at once, with pressure to deliver a faultless performance.
Our own experiences of working with CIO’s and other digital leaders to tackle these challenges got us thinking: there must be an easier way to manage all aspects of an IT environment, simultaneously, and deliver that seamless customer experience?
What you can't see you can't manage
What CIOs need is an end-to-end service view of their entire IT environment – from server to digital user – so that they can closely monitor their digital KPI’s and enhance the performance of every application. Insight into how users interact with applications, at an individual level, plays a crucial role in optimising the experience for the customer.
Intergence has a long history of helping organisations to gain control over their new and existing applications, to transform their IT infrastructure, and to migrate and manage their Cloud IT. We also founded the world’s first 3D visualisation software product, Hyperglance, which shows application flows and their impact on IT infrastructure.
For us it was a natural progression to take our extensive knowledge of applications, customer experience, Cloud, Internet intelligence and visualisation technology, combine it with our passion for problem solving, and create Stratiam – the first visualisation platform of its kind.
Stratiam enables CIO’s to reconnect with users by offering unparalleled insight into IT performance and the customer’s digital experience. In the increasingly complex world of Cloud and applications; Stratiam gives you clarity.
Clarity and Control: how does Stratiam help?
Offering end-to-end visibility – from server to customer – Stratiam empowers CIOs and CDOs to isolate risks and issues, enhance IT performance and optimise the customer’s digital experience, continually.
The platform not only integrates with all tools and technology, it works to simplify the complexity of your existing tools and resources. Because no two networks are the same,
Stratiam is fully customisable, and is specifically designed to give CIOs the insight that is most important to them.
The key to Sir Dave Brailsford’s and the British cycling team’s success – auditing, strategy, analysis and, of course, marginal gains – are also the building blocks on which Stratiam was built.
Any organisation, public or private, embarking on a digital transformation project will need to understand the current performance of their existing IT environment, as well as their business needs, and shape a strategy that can to meet clearly defined objectives.
IT leaders require real-time insight into IT performance so they can monitor and control the performance of every application and make ongoing improvements to the digital experience.
Whilst we can’t guarantee you’ll be awarded an Olympic gold medal for service improvement, Stratiam can help you to measure and pro-actively manage your IT environment, continually, so that your business is fit for digital transformation – and happy customers are with you on that journey.
How effective is your IT performance?
See our whitepaper on Improving Performance Management for some actionable tips for delivering a continually excellent customer experience. Download Whitepaper here
Or contact a member of the Intergence team.