How Intelligent virtual agents (IVA’s) can save money and improve the customer experience
How Intelligent virtual agents (IVA’s) can save money and improve the customer experience
Sep 2021

This blog details how using cloud-based IVA’s can quickly achieve the following benefits:

Five advantages of a managed service provider
Five advantages of a managed service provider
Aug 2021

During the last few years, an upward trend has been seen of companies engaging managed IT service providers to work alongside or in place of internal IT teams. With this in mind, we thought we would share with you our top five reasons why this course of action may be beneficial for you and your...

7 practical digital strategies to help councils reduce costs and improve customer satisfaction
7 practical digital strategies to help councils reduce costs and improve customer satisfaction
Dec 2020

Councils across the UK are under increasing pressure to reduce business costs, whilst improving customer experience and customer satisfaction. Digital change is widely seen by the sector as the main way to deliver better services and make better use of public funds.

5 key secrets to empower and retain your workforce using the latest digital tools and insights
5 key secrets to empower and retain your workforce using the latest digital tools and insights
Sep 2020

5 key secrets to empower and retain your workforce using the latest digital tools and insights

Transforming the Home Working Experience
Transforming the Home Working Experience
Sep 2020

Working from home has become the ‘new normal’ for most people during the global COVID-19 pandemic, and based on recent surveys, nearly half of employees working from home want to continue with this. Businesses are now turning to their trusted network partners to show them a quick, simple and...

Digitising your freight operations – How to reduce costs, increase efficiency and expand market opportunities
Digitising your freight operations – How to reduce costs, increase efficiency and expand market opportunities
Jul 2020

Over the past four months, organisations across most industries have had to adapt their ways of working, almost overnight. COVID-19 has created new challenges that many were not prepared for, none more so than the travel and transportation (T&T) industry. However, with leisure travel slowly...

Performance analytics creates the perfect run
Performance analytics creates the perfect run
Jun 2020

Measuring performance improves the team and the outcomes in sport and in business, CIO Community Editor Mark Chillingworth reports on the debate he moderated for Intergence “In the IT industry we are not very good at measuring ourselves” says Peter Job, CEO of a digital transformation and...

IT PERFORMANCE -HOW TO QUANTIFY YOUR DATA AND GET AHEAD OF THE RACE
IT PERFORMANCE -HOW TO QUANTIFY YOUR DATA AND GET AHEAD OF THE RACE
May 2020

“Why guess when you can know” was Michael Schumacher’s race engineer’s mantra according to Steve Ingham in his book “How to support a champion.” In elite sport, coaches and scientists have for many years recognised that data is key to gaining the ultimate competitive advantage. In IT we have...

HOW COVID-19 IS DRIVING DIGITAL CHANGE IN THE TRAVEL & TRANSPORTATION SECTOR
HOW COVID-19 IS DRIVING DIGITAL CHANGE IN THE TRAVEL & TRANSPORTATION SECTOR
May 2020

HOW COVID-19 IS DRIVING DIGITAL CHANGE IN THE TRAVEL & TRANSPORTATION SECTOR COVID-19 is driving significant change across many sectors, none more so than those in the travel sector and the essential transportation of people, goods and infrastructure. Although many of these businesses have...

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