How Intelligent virtual agents (IVA’s) can save money and improve the customer experience
How Intelligent virtual agents (IVA’s) can save money and improve the customer experience
Sep 2021

This blog details how using cloud-based IVA’s can quickly achieve the following benefits:

Five advantages of a managed service provider
Five advantages of a managed service provider
Aug 2021

During the last few years, an upward trend has been seen of companies engaging managed IT service providers to work alongside or in place of internal IT teams. With this in mind, we thought we would share with you our top five reasons why this course of action may be beneficial for you and your...

7 practical digital strategies to help councils reduce costs and improve customer satisfaction
7 practical digital strategies to help councils reduce costs and improve customer satisfaction
Dec 2020

Councils across the UK are under increasing pressure to reduce business costs, whilst improving customer experience and customer satisfaction. Digital change is widely seen by the sector as the main way to deliver better services and make better use of public funds.

5 key secrets to empower and retain your workforce using the latest digital tools and insights
5 key secrets to empower and retain your workforce using the latest digital tools and insights
Sep 2020

5 key secrets to empower and retain your workforce using the latest digital tools and insights

Transforming the Home Working Experience
Transforming the Home Working Experience
Sep 2020

Working from home has become the ‘new normal’ for most people during the global COVID-19 pandemic, and based on recent surveys, nearly half of employees working from home want to continue with this. Businesses are now turning to their trusted network partners to show them a quick, simple and...

Business Continuity from home
Business Continuity from home
Mar 2020

The Coronavirus outbreak has made all of us realise how vulnerable we can be to an unexpected event which is almost impossible to plan for from a business perspective. Many businesses are now struggling to work out how they can continue trading in the current climate and are trying to implement...

Is your call centre fit for purpose?
Is your call centre fit for purpose?
Feb 2020

Warning signs that your customer helplines could be damaging your business

Streamlining Cyber Risk Visibility
Streamlining Cyber Risk Visibility
Nov 2019

It is well recognised that maintaining a good track record in information security management is now, on the whole, a significant board-level agenda item. From an HM Government perspective, cyber security is in the top four national threat categories and therefore should be a key business...

True or False? The top myths when hiring a Managed Service Provider busted
True or False? The top myths when hiring a Managed Service Provider busted
Apr 2019

Deciding to invest in an IT managed service is a big one, and I am sure you have all heard the horror stories and of course the successes. To help you with your decision, we thought it would be pertinent to waylay some of the myths and questions we have come up against when speaking to clients...

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